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One source of truth for every answer.

Give support the right product knowledge, tone and processes, so answers stay the same, whoever writes them and in whichever AI tool. When the product changes, you update one skill.

Probably AI-generatedProduct knowledge · v21
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Same question. The right answer.

Pick a task. Left the answer without a playbook, right the same request with your skills loaded. Try the support reply.

Try it
Without a playbook

Exciting news!! Our revolutionary v3.2 is here and it's a total game-changer for seamless exports!

  • Exclamation marks
  • Words your style guide avoids
  • Claims nobody checked
With your playbooks

v3.2 makes every export fast, whatever the size of your workspace. Nothing to change on your side.

  • Brand voice v13: confident, plain and warm
  • Product facts: what v3.2 actually changed
  • Launch announcement: the structure your team uses

One library for every answer.

When the product changes, one update reaches every reply.

Your library

Product knowledge, tone and processes.

Write down what the product does, how you sound and how a case moves, as skills. Add prompts for escalations and recurring replies.

Probably AI-generated

Support library

Product knowledgeSkillReady

Support toneSkillReady

EscalationPromptReady

One update

The product changes, every answer follows.

Update the product knowledge once, and every reply from then on uses the new version, in the extension, in sqemes Chat and over MCP.

Probably AI-generated

Product knowledge

v21 · export limitsCurrent

v20Restore

Every tool

Whoever answers, wherever they answer.

The browser extension brings your skills into ChatGPT, Claude and Gemini. sqemes Chat works with any provider you connect.

See the channels
Probably AI-generated

ChatGPT · sqemes extension

Product knowledgeSkillApplied

Support toneSkillApplied

Control

What should not leave, does not leave.

Set content rules for blocked terms, email addresses, IBANs and phone numbers, decide who may edit your support playbooks, and restore any version.

How governance works
Probably AI-generated

Content rules

Email addressesOn

IBANsOn

What support does with it.

The answers you give every day, right the first time.

Replies

Answers from your product knowledge, in your support tone.

Escalations

Hand a case to a person with everything they need.

Known issues

The known cause and fix, so nobody guesses.

Support tone

One tone for every reply, whoever writes it.

Help articles

Drafts for the help centre from the same facts.

New colleagues

New people answer like the team from their first week.

Other teams, the same library.

Questions, answered.

What support teams ask.

Still unsure?

Write to us. A real person answers.

Contact us
01How do we keep answers the same across the team?
Product knowledge and support tone live in skills. Everyone's AI tool uses the same versions.
02What happens when the product changes?
Update the skill once. Every reply from then on uses the new version.
03Can we keep personal data out of AI tools?
Set content rules for blocked terms, email addresses, IBANs and phone numbers.
04Which AI tools can support use?
ChatGPT, Claude and Gemini through the browser extension, sqemes Chat with any provider, and tools that support MCP.