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Empathetic Response Rewrite
Rewrites a support reply to be warm, clear, and action-oriented.
Fields you fill in
{{customer_message}}Customer message
{{context}}Context or resolution
What it contains
Rewrite a support reply to this customer message:
{{customer_message}}
Context and resolution:
{{context}}
The reply should:
- Open by acknowledging the frustration
- Give the solution in plain steps
- Stay warm and concise
- End with a genuine offer to help further