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  3. Empathetic Response Rewrite

PromptSupport & Success

Empathetic Response Rewrite

Rewrites a support reply to be warm, clear, and action-oriented.

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Felder zum Ausfüllen

{{customer_message}}Customer message

{{context}}Context or resolution

Was drinsteckt

Prompt
Rewrite a support reply to this customer message:

{{customer_message}}

Context and resolution:
{{context}}

The reply should:
- Open by acknowledging the frustration
- Give the solution in plain steps
- Stay warm and concise
- End with a genuine offer to help further

supportcommunication

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